





Pick a metric aligned with customer value—completed jobs, retained subscribers, or successful deliveries. Add guardrails like refund rate and response time. A mobile bike repairer tracked same-day fixes and on-time arrivals, improving both with small tweaks. Clear targets made choices easier and stories simpler for partners and supporters.
Map Acquisition, Activation, Retention, Revenue, Referral, but focus on your weakest link first. A local pottery studio discovered activation lagged, so they added a welcome kit and first-class reminders, lifting show-up rates. Fixing one link strengthened the whole chain, turning occasional guests into recurring students and proud advocates.
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