They limited WIP to one per developer and added an explicit “Ready for Test” policy. Within two weeks, bugs dropped and lead time halved. Their clients noticed stability first, speed second. The board became a quiet coach rather than a noisy museum of intentions.
Volunteers felt guilty saying no, so everything piled up. A simple pull policy and visualized requests exposed hidden queues. Replenishment every Thursday, ten minutes max, stopped overpromising. Donors saw clearer timelines, volunteers felt respected, and meaningful work finally pushed through without late-night scrambles.
Designers juggled five clients each, drowning in context switches. They introduced service classes, a shared WIP limit, and a visible blocker lane. After one month, rework shrank, client feedback arrived earlier, and Fridays transformed from crisis management into deliberate polishing and thoughtful planning.
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